professional experience
current location:
Arizona, USA
.
..
email:
phone:
765-416-1714
..
social links:
resume
download:
professional summary
Resourceful business manager, talented at developing, implementing and analyzing innovative business solutions to meet the organization’s and customer’s needs.
20+ years of skill development through hands-on experience in executive consulting, business planning, developing operations structure, implementation of operations strategies and process management.
Highly motivated, excelling in business recovery and sustainability. Skillfully reverses the direction of declining businesses through careful analysis and strategic planning.
Firm believer of acquiring talent based on their strengths and supporting them with continual OTJ training and professional development. A strong leader and developer of cohesive teams that collaborate to efficiently carry out responsibilities.
Proactive anticipator, keeping a watchful eye on the business vision balanced by customer needs, identifying and developing innovative business solutions to move forward in both areas.
Continually emphasizing extreme ownership, white hat methods, the importance of high quality at all times, and ethical business strategies.
languages
English, Native Speaker
Korean, Proficiency Level 3
French, Proficiency Level 1
skills
Click to read a comprehensive list of Kimberly's skills.
education
Indiana University, BS, 1996*
Major: Business Economics
Robert Kennedy College, MA, 2014*
Major: International Business
professional experience
United Christian Academy
location: Cream Ridge, NJ, USA period: 2023 - 2024
Director of Admissions & Operations
-
Created and implemented a workflow process for application and enrollment of all new students.
-
Recreated all admission forms that were previously only on paper to accessible, digital, online e-forms that could be accessed easily, required only one-click submission, and could be processed efficiently in a managed pipeline.
-
Created a pipeline workflow for all admissions forms to be processed in a sequence that most efficiently flowed for new students and the back-office management.
-
Developed the Admissions Department to manage all admissions from application to enrollment. This meant consistent connection with potential students and parents, managing and requesting documentation, campus tours, and being a resource for all school information.
-
Brought uniform management and disbursal in-house to be more convenient for students and parents to order and receive. This meant creating an order system, fulfilling orders as they came in, working with a uniform vendor to stock all embroidered pieces, and maintain inventory on campus.
-
Created a successful “Marketing and Public Relations” plan that increased student enrollment by 25% year over year.
-
Rebranded everything from brochures and written communication to the website, signage, and facilities.
-
Completely overhauled the website to be new and fresh, easily navigated, and offer relevant information to school-seeking parents locally and abroad.
-
Directed targeted marketing efforts to attract local and global students using online tools, managed open house events, community events, and public relation campaigns.
-
Created new logos, brochures, and print marketing along with facility updates to reflect the new, fresh look of the school.
-
Managed and updated social media networks to be visible online.
-
Managed human resource tasks such as open position advertising, contract creation, benefit management, and payroll processing.
-
Moved all HR forms online to be easily accessed to all UCA employees with approval workflows set up automatically to distribute to the appropriate department head.
-
Trained new team members in specific administrative tasks related to their position.
The Catalyst Initiative
Chief Executive Officer
location: Seoul, South Korea / Guam, USA period: 2013 - Present
As the founder of The Catalyst Initiative, I oversaw the business operation, processes and organizational framework foundation as it was being built from the ground up. As the CEO, I am responsible for the continual implementation of the internal organization processes, managing all financial and business activities, and overseeing the human resources and administrative functions. As this company has a broad base of professional development and consulting services, maintaining quality in the details while meeting business goals is essential. Even though we have introduced service products that are not part of the norm for the Asian culture, through strategically managed marketing plans, the company saw an average of 80% growth per year.
-
Developed and implemented a business plan to operate this educational consulting company in South Korea as a Korean business (not a foreign entity).
-
Realized all operational departments to successfully oversee the business growth.
-
Consistently monitored all financial reports, accounts payable, accounts receivable, payroll, and cash flow.
-
Created and regularly updated all electronic documentation forms, workflows, and process pipelines. This ensured the most efficient productivity.
-
Implemented a strategic marketing plan to introduce the services to the Korean market which realized an average of 80% growth per year.
-
Directed targeted marketing efforts that introduced correlative services and promoted product visibility.
-
Increased volume of business by an average of 80% by implementing a system to follow up on leads, cold calling, and networking.
-
Created and optimized the website to deliver online marketing with keywords and SEO’s to boost traffic to the site.
-
Human Resource Management
-
Developed and implemented a comprehensive salesperson training program.
-
Trained the division of educators in prospecting new accounts while maintaining relationships with existing accounts.
-
Trained the team in high quality customer service and concierge-level maintenance.
-
Visa procurement for global hiring
-
Benefits coordination, payroll administration, employee management and development
-
Event Management
-
Managed all aspects of the training event preparations such as attendee registration, payments, follow up, workshop handout creation, PPTs, content delivery, day-of hospitality and layout, and post-workshop college credit maintenance.
Motto 31
Chief Executive Officer
location: New Jersey / Indiana, USA period: 1995 - Present
Motto 31 was founded on the Proverbs 31 woman’s life practice, helping companies, organizations and people discover how the right strategy, people and processes — coupled with modern technologies — can help strengthen business and achieve operational effectiveness. The goal is to offer administrative and operations guidance through executive coaching, operational and organizational processes, and strengths based assessments to increase efficiency, organizational, revenue, and personal growth. Coaching ranges from employee position restructuring, administration process updating, and operation improvement services to document consolidation and creation, accounting services, and employee training. Comprehensive services are offered on a referral basis only.
-
Craft custom business plans for clients and assist them to achieve their business goals.
-
Developed a personal program for each business to increase effectiveness, update operations, and introduce new technology to ultimately increase the bottom line.
-
Establish a system of continuous process improvement that evolves and scales with business based on the organization’s challenges, goals and performance.
-
Administrative and operational consulting consists of updating operational and organizational processes to build an efficient, scalable system for sound business building.
-
Modernizations include administration process updating, operation improvement services, document consolidation and creation, and software services.
-
Build leaders through executive coaching and customized professional development tailored to the client's unique needs.
-
Deliver one-on-one executive coaching as well as full staff workshops focused on specific leadership and collaborative competencies.
-
Efficiency training to create visibility into what is working and what is not working to cut down on costs and reallocate resources.
-
Create holistic views of the client's organization to allow identification of risk and, consequently, capitalization on success.
-
Introduce sound measures to increase efficiency, organization, and revenue.
-
Offer Human Resource evaluations for employee productivity and positions to promote operating in strengths and talents.
-
Employee productivity accomplished through re-training and employee position restructuring instead of layoffs or decrease in staffing pool.
Dancesport USA
Executive Director
location: Scottsdale, AZ, USA period: 2004 - 2009
As the managing co-founder, I put into place and managed all of the daily business activities. Functions included all accounting, human resources and upper-administrative duties as well as marketing planning, website and material creation, and reporting. I worked with a support staff of three administrators, one manager, and multiple instructors. The company was sold to an existing competitor in 2009.
-
Analyzed industry trends and compiled research data to execute the business plan and create successful growth strategies.
-
Researched public perception of products and services and then used information gathered to guide strategy development.
-
Developed and implemented a targeted and highly successful marketing campaign that introduced Dancesport USA as a premiere service provider.
-
Increased volume of business from $0 to $250,000 in two years.
-
Optimized the Dancesport USA website to promote an online presence.
-
Solicited and developed new business accounts by cold calling and networking.
-
Maintained exceptional customer service ratings.
-
Oversaw all accounting and finance including accounts payable, accounts receivable, and payroll as well as human resources.
-
Prepared income statements, balance sheets and projected cash flow.
-
Monitored expense sheets to track and adjust expenses.
-
Reviewed sales and activity reports to measure productivity and meet company performance targets.
-
Prepared month-end reports and payroll administration.
-
Hiring, benefits, professional development, and employee management.
-
Managed professional development for all employees which led to consistently high satisfaction ratings.
-
Developed and implemented a comprehensive salesperson training program.
-
Held daily advanced dance training for instructors only, leading to all instructors being certified.
-
Held daily customer service training for instructors to have the ability to offer concierge level service.
-
Trained the administrative staff in concierge-level customer service, custom studio management software, record keeping and financial management.
-
Taught and competed as a Professional Ballroom Dancer across the United States in national competitions as well as local events.
-
Hosted, organized, and ran dance competitions for our company as well as other dance studios.
-
Event organization included marketing, registrations, dance heat management, vendor call and management, hotel and travel package creation, planning micro events at the competition such as cocktail hour and after parties, and committee management. Events averaged 1000+ people participating in 5000+ dance heats.
Acumen Enterpises
Chief Executive Officer
location: Nashville, TN, USA period: 1996 - 2000
As the founder of Acumen Enterprises, a niche firm that focused on operational inefficiencies and document consolidation, I built the foundation and managed the daily business functions which included all accounting, human resources and upper-administrative duties as well as marketing, website and material creation, and reporting. At its peak, the company operated with a staff of approximately 20 and saw average revenues of half-a-million dollars. This company was sold to a larger consulting firm in 2004.
-
Developed and implemented a business plan for this niche consulting company that focused on operational inefficiencies and document consolidation.
-
Analyzed the service industry trends and compiled research data to plan and create strategies.
-
Created departments for daily business functions which included all accounting, human resources, and marketing, and administration.
-
Executed a marketing plan that included website launch and marketing material creation.
-
Directed targeted marketing efforts that introduced Acumen as an option for reducing costs.
-
Prospected to obtain new accounts while maintaining relationships with existing accounts.
-
Efficiency Consulting consisted of researching a client’s business system to pinpoint double and triple documentation processing that proved to be time consuming, costly, and inefficient.
-
Educated clients about the cost of inefficient operational processes.
-
Advised on consolidation and finance system strategies.
-
Effectively reviewed, consolidated, and created more efficient documents.
-
Monitored operations of all departments.
-
Monitored all financial aspects of the company such as expenses, income, and reporting.
-
Prepared income statements and balance sheets as well as projected cash flow.
-
Trained staff of consultants to analyze business operations from an efficiency perspective.
-
Managed a personnel pool of 20+.